To pay your water-refuse bill in St. Louis, you can choose from several convenient options: online at payitstlouis.com, by phone, by mail, in person, or through direct bank payments. Payments are due 15 days after the billing date, and fees vary based on payment method. Stay on top of your bills to avoid penalties and ensure uninterrupted services.

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Paying your water-refuse bill in St. Louis is simple and convenient, with multiple payment options available. Whether you prefer online payments, in-person transactions, or direct payments from your bank account, this guide will walk you through the process step-by-step to ensure your account remains in good standing.

Overview of Water-Refuse Billing

The City of St. Louis bills water-refuse services in three quarterly cycles for residential customers. These cycles include flat-rate billing with fixed due dates. Metered accounts, however, vary in amount and billing dates. Payments are due 15 days after the billing date.

You can pay your water-refuse bill through the following methods:

  • Online at payitstlouis.com
  • By phone at (314) 408-6887
  • In person at designated locations
  • By mail
  • Through direct payment from a checking or savings account

Preparation: What You Need to Pay Your Bill

Before making a payment, gather the following:

  • Account Number: Found in the upper-right corner of your bill.
  • Property Address: Associated with the account.

Payment Methods for Water-Refuse Bills

1. Pay Online

  • Visit payitstlouis.com.
  • Sign in as a guest or create an account for tracking payment history.
  • Select “Pay Water and Refuse Bill.”
  • Enter your account number and property address to complete the payment.

2. Pay by Phone

  • Call (314) 408-6887.
  • Use a debit or credit card to make your payment.

3. Pay In Person

Payments can be made at the following locations:

  • Water Division Office
    1640 S. Kingshighway, St. Louis, MO 63110
    Monday-Friday, 8 a.m. to 5 p.m. (Dropbox available 24/7)
    Accepted payment methods: Check, cashier’s check, money order.
  • City Hall
    Office of the Collector of Revenue, Room 109
    1200 Market Street, St. Louis, MO 63103
    Monday-Friday, 8 a.m. to 5 p.m.
    Accepted payment methods: Cash, check, money order, cashier’s check, debit/credit card (except American Express).
  • Local Retailers
    Payments are accepted at select Schnucks and Dierbergs stores. Find a location near you.

4. Pay by Mail

  • Send a check, money order, or cashier’s check (no cash) along with your bill stub to:
    Gregory F.X. Daly, Collector of Revenue
    PO Box 66787
    St. Louis, MO 63166-6787

5. Direct Payment from Bank Account

  • Enroll in the Direct Payment Program to pay directly from your checking or savings account.
  • This no-cost service can be canceled anytime.
  • Download the enrollment form here or call (314) 622-4101 for assistance.

Fees and Rates

Water Bill Fees

Water rates vary based on meter type. Visit the Water Division Water Rates page for detailed information.

Refuse Fees

  • Current refuse fee: $14 per unit (effective since July 14, 2017).
  • No discounts are available, but the fee is lower than surrounding jurisdictions.

Payment Fees

  • Credit/Debit Card Payments: 2.45% transaction fee.
  • ACH Transactions: $1.25 fee.

What to Expect After Payment

Once your payment is processed, your account will remain in good standing until the next billing cycle. Failure to pay on time may result in legal actions starting 90 days after the due date.

Additional Information

Flat Rate vs. Metered Rate

Residential customers with meters can inquire about switching to flat-rate billing by contacting the Water Division. Visit the Water Division Water Rates page for more details.

Refuse Collection Services

City solid waste services include:

  • Twice-weekly roll cart collection (trash and recycling).
  • Weekly alley trash pickup.
  • Yard waste collection (March-December).
  • Monthly bulky item pickup (furniture, appliances, etc.).

For more details, visit the Refuse Collection Rules.

Contact Information

Collector of Revenue Office

  • Email: WaterRefuseCOR@stlouis-mo.gov
  • Phone: (314) 622-4179
  • Address: St. Louis City Hall, Room 110, 1200 Market Street, St. Louis, MO 63103
  • Hours: Monday-Friday, 8 a.m. to 5 p.m.

Water Division

  • Email: customerservice@stlwater.com
  • Phone: (314) 771-2255
  • Address: 1640 S. Kingshighway, St. Louis, MO 63110
  • Hours: Monday-Friday, 8 a.m. to 5 p.m.

Refuse Division

  • Email: refuse@stlouis-mo.gov
  • Phone: (314) 622-4800
  • Address: 1900 Hampton, St. Louis, MO 63139
  • Hours: Monday-Friday, 8 a.m. to 4:30 p.m.

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Metalle Tagner
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